Delivery and Return Conditions

Delivery conditions

1. We offer only one delivery method:

  • Standard home delivery

2. Delivery times:

In general, delivery takes between 5 to 7 working days. These times are indicative and may vary due to weather phenomena, strikes or busy periods (such as holidays).

3. Delivery costs:

We offer free shipping on all your orders with no minimum purchase. However, for orders with a total amount over €150, additional fees may apply due to customs costs and import VAT. By placing your order, you agree to pay these possible fees directly to the carrier upon receipt of the package.

4. Order tracking:

You will receive a confirmation email with a tracking number once your order has been shipped. You will be able to track the status of your delivery using this number.

5. Delivery problems:

If you have any problems with your delivery (delay, missing item, etc.), please contact us from the contact pop-up on the website homepage or by email at contact@glowuptonphone.com. We will do what is necessary to resolve the problem.

6. Non-receipt of the package:

In case of non-receipt of a package during a standard home delivery notified as "delivered" by the carrier, we invite you to contact our customer service as soon as possible. The seller cannot be held responsible for lost packages, and no refund will be made in this situation. We advise you to check with your neighborhood or your local post office before alerting us.

Return Conditions

1. Right of withdrawal:

You have 14 days from receipt of your order to return an item.

2. Conditions for accepting returns:

To be eligible for a return, items must:

  • Be in their original condition (unused, undamaged).
  • With all original tags and packaging.

3. Return procedure:

To initiate a return, please contact our customer service at contact@glowuptonphone.com or from the contact pop-up providing your order number, the product(s) you wish to return and the reason for the return.

Once your request is accepted, you will receive instructions on how to return your item. You are responsible for arranging the cost of shipping and ensuring proper packaging for the return of the item.

4. Return costs:

Return costs are the responsibility of the customer, except in the event of an error on our part (defective product, order error).

5. Reimbursement:

Once the return is received and verified, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed to the same payment method used for purchase within 3-10 business days.

6. Exchanges:

We do not do exchanges directly. If you would like a different item, please return the original item and place a new order.

Contact

For any questions regarding delivery and return conditions, please contact us from the contact pop-up on the home page of the site or by email at contact@glowuptonphone.com, customer support is committed to responding to you within 48 hours.